Introduction
This website is operated by Perfect Gym Solutions. Please read these Terms and Conditions carefully before using this website. Perfect Gym Solutions reserves the right to change the Terms and Conditions at any time.
General
Whilst every effort has been made to ensure that the information contained on this website is accurate and up to date, Perfect Gym Solutions cannot be held liable for any omissions, errors or price changes. All products are subject to availability.
Please consult your doctor before using any exercise equipment or embarking upon any exercise routine.
Website Contact Information
Should you need to get in touch please Contact Us
Price
We may change the advertised price of a product at any time. The price you pay will be the price in force at the time of your order. The price on your order will be validated by us as part of our acceptance of your order. All prices which are advertised on the site include VAT at 20%.
The information, services and products provided on and throughout this site are subject to change without notice. In the event of a genuine website error or inaccuracy we reserve the right to withdraw an offer immediately. We also reserve the right to cancel all confirmed orders that are subject to genuine website error or inaccuracy. All products offered are subject to availability.
Payment
Payment is taken when the order is placed via Paypal, Credit/Debit Card, BACCS Transfer or Via Klarna. All orders will be reviewed and are subject to acceptance by us.
After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.
Security
Ordering with us is very secure and if you have any concerns about security please contact us directly.
Delivery
Parcel deliveries will require a signature on arrival.
Larger fitness equipment orders will be sent via a 2 man “white glove” service. The carrier will call ahead and book a convenient delivery date and then place in a ground level room of choice.
Very large or heavy orders may be sent on a palletised delivery. We would contact you directly to confirm this method and to confirm any delivery restrictions. Please note that this is a kerb side only service and you will be required to move product from the truck.
Refund Policy
At Perfect Gym Solutions we understand that making purchases on line is not always easy. If something is not clear or you require further details please don’t hesitate to contact us regarding your planned purchase. To make life easier we offer a 14 day Money Back Promise to give you the peace of mind to change your mind for whatever reason and get a full refund.
The product must be returned (at your expense) in a new, unused condition and in the original packaging. Any fitness equipment that has been removed from the box, installed or assembled is not covered by our 14 day Money Back Promise as cannot be returned in a “like new” condition.
Custom Made Gym Equipment. Custom made equipment is not eligible for a refund. Equipment that has been made to order specifically for the clients requirements e.g. bespoke design, specification etc. unless delivered damaged (see below) is non refundable.
Delivery Times
Vary based upon the type of equipment purchased. On Some occasions the outer packaging on heavier items can become damaged during transit. In most cases this will have no impact on the goods themselves and means that the packaging will have served its purpose in protecting your order. Please note this damage on the delivery note next to your signature just in case the order is damaged on the inside. In the extremely unlikely event that you receive a parcel which is obviously damaged beyond all levels of acceptability, please refuse the delivery and contact us via Contact Us stating the reason for refusal within 48 hours.
On larger palletised deliveries you must count the items and check for any damage and then sign and print your name to confirm you have received the whole order in good condition.
It will state on your delivery note how many boxes you should receive. If the boxes you receive don’t match the delivery note you must write down the number of boxes received on the delivery note next to your signature.
Any damage to the equipment or packaging must be noted on the delivery note next to your signature.
THE WORDS “UNEXAMINED” OR “UNCHECKED” WILL NOT BE ACCEPTED. Any shortages or damages must be reported to Perfect Gym Solutions within 48 hours of signing. Perfect Gym Solutions cannot be held responsible for shortages or damages if not stated on delivery note. This does not affect your statutory rights in the event of the goods being faulty.
If you refuse the delivery for any other reason that the goods being damaged in transit or if you have already informed Perfect Gym Solutions of your wish to cancel your order, you are liable for all outward and return freight charges. If any of the larger products will not fit through doors or stairwells, and delivery is refused or returned, you will be responsible for all outward and return freight costs.
If you cancel an order after it has been shipped but not yet received, you are liable for accepting the order and returning at your expense.
Any fitness equipment that has been removed from the box, installed or assembled is not covered by our returns and cancellation policy
Custom Made orders which are manufactured per the customer specification are not returnable or refundable.
Warranties
All products sold via Perfect Gym Solutions are subject to Supplier/Manufacturer warranties and returns policy. For more information please CONTACT perfect gym solutions.